In the event you took the time to hire capable people to operate for your airlines then Probably you wouldn’t be in the economic wherewithal that you just’re dealing with. It's possible you wouldn’t should persistently oversell your seats so that passengers boycott your airline and use other additional reputable and trustworthy companies like Southwest or United.
Upon landing in Roatan on Feb 14, I acquired a bit of my luggage was nonetheless in Miami And they'd have it around the airplane on the next flight from Miami to Roatan, the next Saturday!
The girl who was assisting me by using a wheel chair had no understanding of the DWF airport by itself. When she couldn't get me to the boarding gate she remaining me on the way in which.
I have tried, without the need of accomplishment to achieve your consumer service Division. I misread the flight time on your flight 3530 and wish to change it. I tried calling within just 5 minutes of scheduling this flight but have had no response.
I won't ever be use AA all over again!! I booked a flight for me and my son to affix our family members on holiday. Very long story small anything came up and we've been not able to go right now. I referred to as your company with about a months observe. Canceled the combat with cellular phone rep John; who was really well mannered. He didn't say nearly anything about the quantity of demand I will be take place for canceling the flight. I named back again to request about the charge and I was explained to which i would be cost $200 by AA and $fifty with the resource I utilized to guide the flight for each person. That I would have a $fifteen credit rating for every man or woman… I questioned to speak to her supervisor and Michelle Morgan was the individual I following talked to. She was no help, I requested to speak to her supervisor and she stated that there was not a soul above her. I explained to her which i was absolutely sure that there was somebody over her. Finally she stated which i could drop by the customer relations Net-website. Once more I questioned her twice for her supervisor’s identify and she replied shopper relations. I yet again advised her I desired the identify of her direct supervisor, the individual that she reported to…the name provided was Jalia Elisidi .
I'd a awful expertise making use of American Airways! My gate was improved 6 periods and they'd me operating from gate to gate to pass up my flight! Then was placed on A different flight who’s gate was transformed 4 periods following that! The people at gate ended up awful and didn’t treatment! My flight was delayed as a consequence of maintenance difficulties then I at last get on plane and sit in my seat and my arm was scratched by an personnel pushing the consume cart!
To start with, while this e mail is just not meant as a reaction to the remarks you simply submitted, it does validate We've got been given your responses and also have assigned a reference range, which the thing is below.
Upon arrival in Panama with flight AA959 among the two luggages, a Roncato baggage, ( photographs attached ) worth €189 arrived damaged. I right away went to the suitable Business office In the airport, in which the one comment was that they handed me a « checking Short article Damage see », which I enclose herewith. I put in the following day buying a new baggage and endeavoring to get in touch along with your workplaces by means of the phone figures indicated over the mentioned doc without, on the other hand, acquiring any reply – the cellular phone is rarely answered and the road goes blank soon after various minutes of waiting around, regardless of which quantity I dial. I So carry on my vacation and on my arrival in Miami airport for my return excursion (flight AA2198 on March 24) I once again seek to Get in touch with your Office environment within the airport, but the sole guidance they may give me was to difficulty a grievance via your web site, which I am now executing. In addition to the above mentioned, I do have Yet another – and doubtless additional serious – grievance. At some time of my reservation I paid out an additional $88 ($44 Every) for further consolation seats. To my surprise, the seats turned out being the conventional – no extra – seats.
My husband is inside of a nursing dwelling with Alzheimer’s illness. American is Benefiting from my unlucky situation by insisting I fork out to transfer his miles to my account although I am the 1 who is accuring the miles although shopping With all the Advantage card. Shame on American Airlines. A technician can carry out this with a couple of strokes in minutes.
She was great And that i hope she is to the flight following spet when I am likely again to St Thomas Many thanks Mike
Fantastic afternoon this is my next knowledge with AA. The same time past I went thru a similar circumstance with my baggage.
Walberg altered my seats.I feel the personnel inUS air is quite rude and I don’t choose to travel anymore
I was energized to reach the 3 million mile amount on American Airlines and also to be awarded a Method Wide update. Despite the fact that my partner and I have a trip journey booked on American to Frankfort, Germany in April, I decided I would like to use our Up grade and possess An additional vacation excursion to London. This was not planned, but because of the upgrade we made a decision to have an additional trip.
I had a quite challenging expertise currently trying to guide an easy journey for my wife And that i from phx to sfo. To begin with your website reported their have been no flights. I modified browsers and bought near the finish with the booking but regretably entered my wife’s edge number Mistaken and the positioning would not let me transform it. After i went back to start over again it experienced the identical Mistaken variety and would not let me keep on. I then went to a 3rd browser look at this site got every one of the technique to the top and the cost for financial system mentor arrived up $4258.